DP/D/011

Patients should be able to navigate care pathways without needing a medical administrator in the family.

Navigation and documentation are different from diagnosis. Clarity can reduce suffering even when clinical decisions remain with clinicians.

DREAM / 011ExploringUpdated 20 May 2026

The problem

Appointments, reports, referrals, and hospital processes create friction - especially across languages.

Healthcare complexity punishes those with the least time, literacy, and networks.

Patients, caregivers, clinic staff.

Opaque processes, language barriers, and tools that overclaim clinical authority.

Q / 01
Where can technology help without crossing into regulated medical claims?
health
Q / 02
How do we design for caregivers as primary users?
health

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