DP/D/007

Navigating public systems should not require a specialist interpreter in the family.

Scheme discovery, document understanding, and eligibility clarity are still harder than they need to be.

DREAM / 007ExploringUpdated 20 Jun 2026

The problem

Public information is fragmented across portals, languages, and formats. Citizens lose time and opportunity to complexity.

Access to entitlements and services is a practical form of dignity. Technology can reduce information asymmetry - if it is accurate and careful.

Citizens, helpers in families, NGOs, and frontline staff.

Outdated pages, English-heavy forms, chatbot answers without citations, and low trust.

Q / 01
How do we provide guidance with citations and clear uncertainty?
society
Q / 02
What partnerships are required before anything touches official processes?
society

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